Privacy Policy

Last Updated: January 2025

Introduction

Bolverk ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our behavioral intelligence analysis platform.

Information We Collect

Account Information

When you create an account, we collect:

• Email address
• Name
• Company/Organization name
• Password (encrypted)

Analysis Data

When you upload research data for analysis, we temporarily process:

• Qualitative research transcripts
• User interview data
• Survey responses
• Support ticket text
• Other behavioral data you provide

Usage Information

We automatically collect:

• Log data (IP addresses, browser type, timestamps)
• Device information
• Platform usage metrics
• Error reports and diagnostics

How We Use Your Information

We use collected information to:

• Provide and maintain our analysis services
• Process your research data and generate insights
• Communicate with you about your account and services
• Improve our platform and develop new features
• Ensure platform security and prevent fraud
• Comply with legal obligations

Data Retention and Deletion

Analysis Data: By default, uploaded research data is deleted 30 days after analysis completion unless you request retention. You can request immediate deletion at any time.

Generated Reports: Analysis reports and insights remain accessible in your account until you delete them or close your account.

Account Data: Account information is retained while your account is active. Upon account closure, data is deleted within 90 days unless legally required to retain.

Data Security

We implement industry-standard security measures:

• Encryption at rest and in transit (TLS 1.3)
• SOC 2 Type II compliance (in progress)
• Regular security audits and penetration testing
• Access controls and authentication requirements
• Secure data processing infrastructure

Data Sharing and Disclosure

We do not sell your data. We may share information only in these circumstances:

• Service Providers: Third-party vendors who assist in platform operations (hosting, analytics, support) under strict confidentiality agreements
• Legal Requirements: When required by law, court order, or governmental request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize sharing

AI and Machine Learning

Our platform uses AI models (including third-party LLM APIs) to analyze your research data. We do not allow third-party AI providers to train models on your data. All API calls are processed with strict data handling agreements.

Your Rights

Depending on your location, you may have rights including:

• Access: Request copies of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Portability: Receive your data in machine-readable format
• Objection: Object to certain data processing activities
• Withdraw Consent: Withdraw previously given consent

To exercise these rights, contact us at contact@bolverk.io.

International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure adequate protections through standard contractual clauses and compliance with applicable data protection regulations (GDPR, CCPA, etc.).

Cookies and Tracking

We use essential cookies for authentication and session management. We do not use third-party advertising cookies. You can control cookie preferences through your browser settings.

Children's Privacy

Our platform is not intended for users under 18. We do not knowingly collect data from minors.

Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via email and platform notification. Continued use after changes constitutes acceptance.

Contact Us

For privacy-related questions or to exercise your rights, contact:

Email: contact@bolverk.io
Subject Line: "Privacy Inquiry"